Monday, October 21, 2013

Hewlett-Packard (HP) Non-Support Continues

Read Part One of this Saga by Clicking Here


Bad - HP 3005 PR USB 3.0 Port Replicator
Bad - HP 3005 PR USB 3.0 Port Replicator- Ignominy  
8:00 a.m - Finally found time to call the special number Tina, my HP Help Expert gave me.  I was hoping to get my HP 690650-001 SPS-Assy USB 3.0 Port Replicator up and running quickly.


Oma got to Hugo who told me that I had the wrong department (of course). He does not know why Tina sent me to him.  Oma was on hold for 30 minutes then Hugo transferred me to tech support at 800.334.5144.  Yup that is the same number I started out with.

Shruthi asked me all the same questions regarding the issues I was having.  I have answered these question numerous times with numerous people.  After Shruthi heard my story, she stated she would have to put me on hold so that she could collect information from the senior technician.

I asked to speak to the senior technician personally. Shruthi could not do that however, she was going to put me on hold so that she could get a supervisor. Shruthi promised it would be no longer than a three minute wait.

9:01a.m. placed on hold

9:06 a.m. Shruthi asked me to wait a minute.

9:07 a.m. Mathew came on line.  He is a Supervisor Case Manager.  After hearing the entire story again regarding my HP 690650-001 SPS-Assy USB 3.0 Port Replicator, he placed me on hold so that he could get more information.

When he returned, he stated that the replicator would will not the run the laptop power; the laptop power cord would have to be connected to run the laptop. 


Mathew connected with my laptop to trouble shoot.  

  • 9:27 AM You have granted full permission to Technician. To revoke, click the red X on the toolbar or press Pause/Break on the keyboard. 
  • 9:27 AM Checking configuration... 
  • 9:27 AM Checking configuration... 
  • 9:27 AM Connecting... 
  • 9:27 AM Connected. A support representative will be with you shortly. 
  • 9:27 AM Support session established with Shruti. 
  • 9:27 AM Remote Control started by Shruti. 
  • 9:33 AM Shruti has ended the session. 9:33 AM Remote Control by Shruti stopped.

He worked on the settings for the display but made it worse. Now my second monitor had poor quality of display and did not match what we were doing on the laptop.  Mathew was not sure why it was doing what it was doing and frankly Oma got scared. After all - Mathew had previously informed me that he was a Case Manager and not a computer tech!

After a discussion with Mathew and Opa - Oma decided that the HP 3005 PR USB 3.0 Port Replicator does not work at all!


We are shipping it back today and demanding our money back!  It is a shame that Oma could not be reimbursed for all the time wasted on this fiasco!





Sunday, October 20, 2013

Should Baby Reef Indy Wear Sunglasses?

Should Baby Reef Indy Wear Sunglasses?


While enjoying Fun Family Friday, I noticed that baby Reef Indy was closing his eyes while outside with his Opa. Reef just loves being walked outdoors, but he always squints or closes his eyes. It is very sunny in Southern California, so Oma started wondering if it was ever too early to introduce Reef to sunshine.

Oma learned that it is a good idea, because exposure to ultraviolet rays may raise his risk for cataracts and other eye problems later in life. However, it is advised that if the baby resists, you shouldn’t push it. A visor or a hat could also be utilized to keep the sun out of his eyes and might be a more workable choice than shades for babies, toddlers, and even some older kids.

Not just any sunglasses will do, though. Putting low-quality sunglasses on your child is worse than his wearing no glasses at all. That's because poor-quality sunglasses can cause your child's pupils to dilate – therefore letting more UVA and UVB rays in – without offering protection.

When choosing sunglasses, buy a pair with a label saying it blocks 99 to 100 percent of both UVA and UVB rays. Labels that say the glasses meet ANSI (American National Standards Institute) requirements or block UV absorption up to 400 nm (nanometers) mean you're getting this protection, too. You can trust the labeling in reliable stores, but not necessarily with a vendor on the street.

Oma learned that baby sunglasses come in various styles and are designed with the baby’s specific needs in mind. Unlike adult sunglasses that come as one size fits all, baby sunglasses come in various sizes to ensure a good fit for every baby's face.

Oma rummaged the internet. Baby Banz Sunglasses - Age 0-2 boosted rave reviews. 

Should Baby Reef Indy Wear Sunglasses?
Reef Indy's New Baby Banz

They have:
  • Plastic frame 
  • Plastic lens 
  • non-polarized 
  • Lens width: 60 millimeters 
  • Silicone Nose and Brow Piece is embedded into the glasses for added comfort 
  • Material: 82% Polyamide 18% Spandex 
  • Neoprene elastic strap matches chosen color of sunglasses and allows for flexibility, breath-ability, and comfort 

They were super cute too. Oma bought a pair for Baby Reef Indy. I will let you know how he likes them.

Friday, October 18, 2013

All*You - Grocery Circular Roundup


If you like shopping for deals at the grocery store, but have limited time, this free computer app might prove both fun and helpful! (I tried it and enjoyed both its ease and productivity!)

What is Grocery Circular Roundup?


Saving on your groceries just got a whole lot easier! Grocery Circular Roundup lets you browse both coupons and your local grocery circulars online, or search for deals and coupons based on your weekly shopping list. We designed it with one thing in mind: to make saving on groceries quicker and easier.



How do you get started?


Start by entering your zip code and clicking “Update.” The first results to appear will be items on sale at stores near you, as well as coupons. You can sort the results by store, category (bread, meat, pasta, etc.) or both.

You can also search for deals on specific items and brands on your shopping list by clicking the "Search By Item" tab. Type your grocery list or individual items by type (cereal) or brand name (Cheerios) to see what's on sale near you. Hit return after each item. When you click “Find Savings,” you’ll see all the stores in your area with deals on the items you searched, followed by specific deals organized by category.

Click here to go to All*You Grocery Circular Roundup



Thursday, October 17, 2013

Education Is Very Important for Your Little Star (Part 3)


This is the last installment of the three part interview Oma conducted with the founder of Little Stars Academy of Temecula. This is a must read as Jessica’s advice is both prolific and profound!
See Part 1 here
See Part 2 here

 

Question Three of Three:


Oma: Is there any advice you have for a first time Oma and Opa? What can a grandparent do to prepare their grandkids for school?


Jessica: The advice that I would give to any parent or grandparent to help prepare a child for school is to NEVER EVER think that it is too early to start educating your child. As soon as a baby is born they are ready to learn and I have seen so many times that if you wait until they are 5 to try to teach them it is too late!!!

Talk to your child. What? Crazy you say but I actually had kids in my class who I could tell had never really been talked to by their parents. I talked to my son all the time as a baby. Did he answer me? Nope but it filled the hours when we were alone in the house together. J And guess what? When he started talking not only did his vocabulary grow on a daily basis but he spoke in complete sentences. This is so important. When you ask your child a question like “Would you like some milk?” Please expect an answer like “Yes mommy I would like some milk”. Just yes or a nod is not acceptable. Expect them to talk and they will learn to talk. Give them everything without having to speak and they won’t learn to speak. It is so simple.

As for baby talk…just don’t do it. When your child is learning to talk and says a word wrong, politely tell them the right way and move on. Don’t harp on it but don’t ignore it because you think it is cute. Bad habitats are hard to break! We all know this. My husband and I have been asking our son the same question every night since as soon as he could talk. We ask him, “What was your favorite part of the day?” I love the answers that come out of his mouth. Sometimes it is just as I would expect, Going to Disneyland or playing at the park and then sometimes it is what I would consider the most insignificant part of the day like going to the store and then there is the all-time favorite “Spending the day with you!”. You and the people who you allow the privilege of spending time with your child become their first teachers so choose wisely.

Read to your children! Read to them a lot. Make it part of your daily/nightly routine as soon as they are born and it will become a habitat that sticks. My bookcase of children’s books was full before my son was born because it is just that important. Children have to hear stories in order to learn how to read. It is just that simple. Maybe you say okay fine but what do I read? My first recommendation would be to read rhyming books. The ability to rhyme is a strong predictor for success as a reader because kids who can rhyme truly understand the way words work and that makes them good readers. My second recommendation for books to read to your child are books that you get enjoyment out of which means you need to read it before you buy it. Did you like it? Did you enjoy reading it? The more into the story you get, the better the child will like it. When your child is old enough to talk you need to ask them about the story and just talk about what happened. Just doing that is HUGE!

Give kids exposure to new experiences. You do not need money to do this. Visit the park, grocery store, museum, or anywhere really and set out to make it a learning experience. Comment on the birds you see or the color of the clouds. It really doesn’t matter what you are doing. Maybe getting the tires changed on the car, you could talk about how a car has four tires. Lets count them, 1, 2, 3, 4 then compare…a motorcycle only has 2. Exposure to letters, print, and numbers is important. If you are going to watch TV make it educational and watch it with them to a certain extent. TV can be great to put on while you are making dinner but you better know what that TV is saying to them. If you are hoping it is teaching them something then you need to at least follow up and say “So what was the letter of the day on Sesame Street today?”

These are things that grandparents and parents can do but you know what I love most about what grandparents can give to their grandkids is a stress free environment full of love. Life can get busy for parents when they have bills to pay, kids to take care of, houses to clean, jobs to maintain, and more and kids feel all of that. What I love most about when my son is with his grandparents is that he doesn’t have to feel any of that. They put everything aside for my little boy and just make him feel loved. They say Yes I will play with you now, read to you, or go on a walk with you. Spoil them….definitely but not with toys or gifts….with love and attention. Being with grandparents should feel safe like a home away from home. Grandparents need to share their stories and experiences with their grandkids so they learn their values as well as those of their parents. Kids learn life lessons through experiences and the more they have with quality people the better off they will be!

Tuesday, October 15, 2013

Up-Date - Hewlett-Packard (HP) Non-Support

Read Part One of this Saga by Clicking Here


UPDATE:  Wed 10/16/2013

Good News - I received my 690650-001 SPS-Assy USB 3.0 Port Replicator as promised.

Bad News - I still can not get it to work.

Unfortunately I can not waste anymore time on this right now - However, will call HP Tech Support again after I catch up on work a bit!

It seems simple enough, however the software will not even download on this on???????

UPDATE:  Tue 10/15/2013 1:48 PM

Well I stayed home waiting for that promised phone call in vain!  However, I did recieve this email:
Dear z smith, We are glad to inform you that the following parts from your recent Customer Self Repair (CSR) service event, 0624333068 have shipped through UPS, Next Day Air Service. Part Number: 690650-001 SPS-Assy USB 3.0 Port Replicator.
Will let you know if it arrives tomorrow!


Tue 10/15/2013 4:13 AM

Email from HPSupport_Global wfm@g6u0490c.atlanta.hp.com
Subject: HP - Confirmation of Parts Order

Dear **********,

This e-mail is to confirm your Customer Self Repair (CSR) service event with HP Services created at 10/7/13 15:07:00 for:

Serial number - **********
 Product ID - **********.

The following parts were request: 
 Part Number: 690650-001 SPS-Assy USB 3.0 Port Replicator
And will be delivered to: 
z smith
address
city, state, zip,

Phone: +1 **********

If any of this is incorrect, please contact our support team at +1-800-474-6836. When you call, please have your order number, ********** and case number, 4712051556, at hand.

This e-mail does not confirm that any of your requested parts have shipped. When your parts ship, a separate e-mail will be generated that will detail which parts were sent and provide the associated tracking numbers.

After your part has shipped you can expect a caIl from your Customer Care Advocate to ensure that the service event met all of your expectations and to assist in your part return. HP requires the return of the good and/or defective parts associated with your CSR event. The timely return of the part allows HP to handle them in an environmentally friendly manner and improve the quality of HP products. HP encourages you to return the part within 5 calendar days of receipt. A courtesy phone call will be made to you if the part is not returned within 5 calendar days

There was lots of other verbiage attached to this email – but the synopsis is HP will be shipping the replacement HP 3005 PR USB 3.0 Port Replicator – however it has not been shipped as yet. 

Not sure if they are going to call me or not - so I guess my plan to stay home and wait for that "phone call in 24 hours" is still on the agenda for today.

However,  the good news is they have all the photos they need. Oma will keep you updated. My guess is that I should see a working HP 3005 PR USB 3.0 Port Replicator within two days to a month! What is your estimation? 




********** was used on sensitive data

Monday, October 14, 2013

Hewlett-Packard (HP) Non-Support

HP Computer Support Does Not Have the Right Department


Where to start . . . . well let’s start from the beginning. I ordered a new computer from Cost-Co. I use my computer on the average of ten hours per day seven days a week and it was time for an upgrade.

My HP ENVY 15t Quad 1080p TouchSmart Laptop, Intel® Core™ i7-4700MQ 2.4GHz laptop arrived as promised and I am very happy with it. It is easy to use and so much faster than my old computer.

My sweet husband Paul suggested that I get a docking station so that the laptop could be used as a desk top as well. I called HP Support; explained what I wanted to do; and the nice lady sent me a link for a HP 3005 PR USB 3.0 Port Replicator. She explained that it would do everything I wanted!

The HP 3005 PR USB 3.0 Port Replicator was delivered last week on 10/07/2013. Paul and I tried to set it up but it did not work at all. Therefore I called the HP Tech Support. After they tried unsuccessfully to help set it up, they said that the replicator was faulty.

Ari, HP Tech Support person, issued me case number - #4712051556. They promised a replacement replicator which would reach me in two days.

10/08/2013 I received this email from CSR Order Validation :

Good Day: You have ordered 1 SPS- USB 3.0 Port Replicator on 10/7/2013. Please follow the attached link below and fill out the web form so that your order may be processed. Please submit your verification form today to ensure your order is processed in a timely manner. Please ensure that you are filling out both of these sections correctly in the URL.

I completed their form immediately and attached the photo they requested.


HP 3005 PR USB 3.0 Port Replicator
(Numbers Blurred On Purpose)

Two days later, another email was received. This one, also from CSR Order Validation csr_order_web_validation@hp.com, stated:

Greetings, Thank you for your response, however we need a picture of the serial number tag that is affixed to the outside of your Hewlett-Packard device you are requesting warranty parts for.

Please reply directly to this email and attach either submit a copy of your proof of purchase or a picture of the serial number tag.

Therefore I sent them this photo:

HP 3005 PR USB 3.0 Port Replicator
Numbers Blurred On Purpose


10/14/2013 - I was patiently awaiting the arrival of my HP 3005 PR USB 3.0 Port Replicator. Therefore, imagine my disappointment when this email arrived:

Greetings, Thank you for your response, however we need a picture of the actual serial number tag that is attached to the HP computer you are requesting warranty parts for. Please reply directly to this email and attach either submit a copy of your proof of purchase or a picture of the serial number tag that is affixed to your Hewlett-Packard device you are requesting warranty parts for.

Okay, now I am confused – do you want a photo of the HP 3005 PR USB 3.0 Port Replicator that I am requesting you replace because it is defective and never worked? Or do you need the serial number tag that is attached to an HP computer?

I have a brand new HP Laptop, however I am not requesting warranty parts for it . . . .

I thought I had better call the tech guy again and get clarification as to what they really want.

Conversation with HP Computer Tech #1


It is now 10/14/13 and I still do not have the replicator. I tried to call the tech that helped me first (Avi 1-800-334-5144). Off course the HP telephone lines were experiencing heavy traffic and I had to wait my turn.

Even though I called the telephone number I was given by my original tech, once I spoke to a person, I was told I got the wrong department; they transferred me to 1-800-474-6836.

Conversation with HP Computer Tech #2

Again the lines were busy and I had a lengthy wait. After explaining my situation again, Mathew told I had the wrong department and transferred me to 1-888-237-8454. 


Conversation with HP Computer Tech #3

After yet another lengthy wait for a tech, I explained my situation and give my case number to Angel. You guessed it, Angel put me on hold so that she could connect me with the right department.

Conversation with HP Computer Tech #4

That brought me to Lope at 800-474-6836. However, she could not locate my case number. She wanted to start over. Nope I said, Mathew found it and Angel found it – try again . . . . Awe she found my case number . . . . yup you guessed it – she has to transfer me to the right department

I told Lope enough – please give me a supervisor – she did not do it . . . she quickly transferred me to Lata at 1.800.334.5144.

Conversation with HP Computer Tech #5

So then I was speaking to Lata (not a supervisor a tech support) whose phone number is 1.800.334.5144.

Wait a minute - 800.334.5144 is the first number I called on this gloomy odyssey. 

 

I begged to speak to a supervisor. Lata could not do that – I was required to give her all the info I supplied all the other techs I spoke to.

Lata sees that I have sent in the photos requested . . . . Lata (you guessed it) put me on hold so that she could talk to the “right people” in the right department to help me with my problem!

After another lengthy wait on hold, Lata says that she found the right department but now they are closed! She will call me back within the next 24 hours after the right department opens and she can talk to them and find out why they are not sending me the replacement.

You have to admit that this tale is sadly funny. I was going to get my nails done tomorrow, but had better wait by the phone for my “transfer to the next right department!”

How has your experience with HP Support been? Leave me a comment – Positive or negative. 


I will post an update as soon as my adventures with HP Tech Support progresses.  However, at this point Oma does not love  Hewlett-Packard Support.

Free Christmas E-Book
But Hurry

A House Before Christmas
It is really never too early prepare for Christmas. Especially when there is an awesome opportunity for a FREE Kindle Christmas Book for your favorite toddler!

I downloaded and read, “A House Before Christmas” this morning. It is a short quick read – perfect for a rainy day activity with a curious child. Be forewarned however, this story mirrors some stark reality not usually in children’s stories.

However, that is one of the main reasons I found this story so refreshing! What an awesome introduction for youngsters into the all too adult reality of homelessness!

Correctly utilized, this book could be a meaningful tool to invite dialog, learning and understanding of homeless people, friendship, and kindness.

Book Description:
A House Before Christmas is a children's Christmas Story about Tommy Mouse and his 2 friends Mary Cricket and Purdy Mole. 2 days before Christmas Tommy has lost his home in the old farmhouse he loved. He was planning a Christmas Eve party for his two friends. Now he has to find another place to live, and before Christmas Eve! For ages 3 and up. Charming hand-drawn and hand-painted illustrations.

FREE Christmas E-Book (Click Here) 

 If you want this book for free,
hurry because it will only be free today and tomorrow.


After downloading and reading this book, please take a moment to give this author a review on Amazon.

Also, please leave a comment on this post and let me know what you thought of “A House Before Christmas” (You could just copy and paste your Amazon Review!)

I cannot wait to read this with Reef Indy.