Friday, April 28, 2017

Stay away from Escondido Hyundai

Stay away from Escondido Hyundai

Trips to This Dealership Are Always Frustrating!!!

My husband bought me a Hyundai Tucson from Escondido Hyundai in August of 2015 as a birthday present. So far the car has been pretty nice. However, our interaction with the dealership has be a constant source of disenchantment.

Here is my review of my latest service call for routine service and a rattling tailgate: 


When I made my appointment and again I when dropped off my Hyundai at 8: 30 for my 8:45 a.m. appointment; I explained both times that I need to have my car by 11:00 a.m. because I had a work appointment at 11:30 a.m. which was located a half-hour away from the dealership. I emphasized that being late for this appointment could cost me my job. If the car would not be ready, I could still arrange for transportation to my appointment.

I was assured by Ruben that the services would only take an hour to an hour and a half. At 10:15 a.m., I checked with Ruben as to the status of my car. I told him that if it would not be ready I could still call for a ride to make my appointment. Ruben informed that all was well – nevertheless I made him promise to check on the status of my vehicle.

When I still was not contacted in the waiting room by 10:50 a.m., I went back to the service desk and asked Ruben how my car was doing. He looked dazed and started tapping on the keyboard of his computer. “Oh it looks like they are have a problem with your tailgate,” he reported. I told him that I needed to leave in five minutes – at 11 a.m. or I could lose my job. ‘Oh’ he exclaimed like that had been the first time he heard that bit of information.

Ruben then jumped up and grabbed a set of keys (not mine) and ran outside as he stated that he had to help another lady. He handed the keys to a lady in the parking lot and then jumped into another car and drove away.

I was left in the service trailer with no explanation and now late!

Just then Steve (the manager) stepped into the trailer. “How’s it going,” he asked. I proceed to outline how it was going for me. Steve was very nice and browsed his computer. He worked hard and quickly; I received my car at 11:08 a.m. I never did see Ruben again. And yes, I was late to my appointment (but did not lose my job).

When Paul and I bought the car, we were promised a free car wash with every service. However, this trip, I was informed that since the dealership changed ownership that promise was on longer valid . . . . bad to worse.

That night, my husband opened the engine compartment of the Hyundai and was immediately covered in old oil. No one had even bothered to clean up after the service work.

Gosh I hate going to Escondido Hyundai. Mayhap it is time for this family to try the North County Hyundai of Carlsbad dealership.

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