Tuesday, October 15, 2013

Up-Date - Hewlett-Packard (HP) Non-Support

Read Part One of this Saga by Clicking Here

UPDATE:  Wed 10/16/2013

Good News - I received my 690650-001 SPS-Assy USB 3.0 Port Replicator as promised.

Bad News - I still can not get it to work.

Unfortunately I can not waste anymore time on this right now - However, will call HP Tech Support again after I catch up on work a bit!

It seems simple enough, however the software will not even download on this on???????

UPDATE:  Tue 10/15/2013 1:48 PM

Well I stayed home waiting for that promised phone call in vain!  However, I did recieve this email:
Dear z smith, We are glad to inform you that the following parts from your recent Customer Self Repair (CSR) service event, 0624333068 have shipped through UPS, Next Day Air Service. Part Number: 690650-001 SPS-Assy USB 3.0 Port Replicator.
Will let you know if it arrives tomorrow!

Tue 10/15/2013 4:13 AM

Email from HPSupport_Global wfm@g6u0490c.atlanta.hp.com
Subject: HP - Confirmation of Parts Order

Dear **********,

This e-mail is to confirm your Customer Self Repair (CSR) service event with HP Services created at 10/7/13 15:07:00 for:

Serial number - **********
 Product ID - **********.

The following parts were request: 
 Part Number: 690650-001 SPS-Assy USB 3.0 Port Replicator
And will be delivered to: 
z smith
city, state, zip,

Phone: +1 **********

If any of this is incorrect, please contact our support team at +1-800-474-6836. When you call, please have your order number, ********** and case number, 4712051556, at hand.

This e-mail does not confirm that any of your requested parts have shipped. When your parts ship, a separate e-mail will be generated that will detail which parts were sent and provide the associated tracking numbers.

After your part has shipped you can expect a caIl from your Customer Care Advocate to ensure that the service event met all of your expectations and to assist in your part return. HP requires the return of the good and/or defective parts associated with your CSR event. The timely return of the part allows HP to handle them in an environmentally friendly manner and improve the quality of HP products. HP encourages you to return the part within 5 calendar days of receipt. A courtesy phone call will be made to you if the part is not returned within 5 calendar days

There was lots of other verbiage attached to this email – but the synopsis is HP will be shipping the replacement HP 3005 PR USB 3.0 Port Replicator – however it has not been shipped as yet. 

Not sure if they are going to call me or not - so I guess my plan to stay home and wait for that "phone call in 24 hours" is still on the agenda for today.

However,  the good news is they have all the photos they need. Oma will keep you updated. My guess is that I should see a working HP 3005 PR USB 3.0 Port Replicator within two days to a month! What is your estimation? 

********** was used on sensitive data

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